SHIPPING & RETURNS
Please take the time to read the "Shipping & Return" policy. We offer international shipping to most regions listed below. Our standard shipping rates are fixed and calculated based on the average shipping cost for each product category. The categories are different designs labeled original art, custom orders & prints of original art. All items have a different shipping & handling process listed below. We are not responsible for missing or stolen packages.
ORDERS
Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep this e-mail as it is your sales receipt and order confirmation for products and/or services ordered, and will include your order number. All order fulfillment e-mails will contain a contact e-mail address at jatamae.com which you should use to contact JaTamae LLC if you require additional information about orders, pricing, products, services, accounts or passwords. The address for support will be determined below by the product categories.
PROCESS FOR (ORIGINAL ART)
Fulfillment typically takes 2–7 business days to fulfill an order. The average shipping time is 4 business days depending on the delivery destination.
CUSTOMS FEES
Shipments outside of the USA may incur customs fees depending on the destination country.
Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
The fee may vary depending on your order value, country limits, and other factors based on the product itself. For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​The customer is responsible for these fees. Any fees are paid to appropriate customs agency by you, the customer. Shipping destinations are listed below:
1. USA
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2. EUROPE
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES
Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. JAPAN
7. WORLDWIDE
All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as our 3rd party service doesn't ship to these destinations.
The above lists of countries may change periodically.
DELIVERY
Once the order is fulfilled and shipped out, it's delivered to the end address. During some experience with shipping orders, we’ve found that sometimes the post office marks the order as delivered prematurely. Please allow at least 1 business day for them to actually deliver it.
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, our services won't cover the cost of refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If the customer is unable to locate the package, we are not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. if you agree to the following.​
You, the customer will have to confirm that your shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you, the customer thinks you haven't received it, we won't take responsibility and reship that order.
WRONG ADDRESS
If you, the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our business. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
UNCLAIMED
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you, the customer (if and as applicable).
RETURN ORDERS (ORIGINAL ART)
Please contact us at jatamae.llc@gmail.com before returning any products. We do not refund orders for buyer’s remorse nor do we accept returns for any "original art".
For packages lost in transit, all claims must be submitted no later than 1 weeks after the estimated delivery date. It is always best to include photos with your initial problem report to avoid delays.
We do not accept returns of any "original art" to include original paintings, handmade jewelry, clay coasters, hand painted bookmarks, t-shirts and tote bags. You hereby agree that any returned orders with "original art" won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
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2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore JaTamae LLC reserves rights to refuse returns at its sole discretion.
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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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PROCESS FOR "CUSTOM ORDERS"
Custom orders will be fulfilled by the artist and shipped within the timeframe stated in signed contract by both the artist and client.
JaTamae LLC will not accept returns on custom orders. The client will need to read and sign the agreement that will be emailed to you in order to receive any service. Procedures will be discussed during the process and enclosed in the contract agreement signed by the artist and client.
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PROCESS FOR "PRINTS" (ORIGINAL ARTWORK)
Orders are usually shipped out within 3 business days and arrive within 12 (faster in most cases!).
Prints of artwork can be ordered and delivered in the United States, Europe, Canada, South & Central America, Asia, Middle East, North & South Africa, Australia and New Zealand.
For "Prints", there might be an issue delivering to a P.O Box so it’s always better to fill in a regular physical address. this way the chances that the package will be lost are very low.
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RETURNS FOR "PRINTS" (ORIGINAL ART)
JaTamae LLC reserves the rights to decline cancellation or returns of prints. If your order arrives damaged you can contact us within 7 days of the delivery date and we will investigate it and provide a refund after customer returns the item with proof (receipt from shipping service and/or tracking number) and it is delivered to JaTamae LLC. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Please follow the steps below only for "orders that arrive damaged":
Send a clear photo of the print with the issue so we can view and deal with it accordingly.
Please send a thorough explanation of the issue at hand. Wait patiently for a response, thank you!
To send a message to JaTamae LLC, please e-mail jatamae.llc@gmail.com
Make sure to provide us with your order number!
DO NOT DISCARD ANY ITEMS!
JaTamae LLC will help in the process to resolve issues but is not responsible for any orders due to postal damage. By purchasing from jatamae.com, you agree to the "Shipping & Return" policy.